REFUND & RETURN POLICY (Nadology)

1. This Refund & Return Policy applies to purchases made on https://nadologyshop.com/. (minvia)

2) Return window

We do not accept returns.

3) Return conditions

For hygiene and safety reasons (ingestible products), all purchases are final sale once delivered.

Non-returnable / non-refundable items include (but are not limited to):

• All promotional / discounted items (including BOGO, flash sales, coupon-discounted orders) — non-refundable

• Final sale / clearance items (if marked “Final Sale”)

• Items that show signs of use, or damage caused by misuse

4) How to request help (before any resolution)

If you have an issue with your order, email wave.compagny@gmail.com with:

• Order number

• Reason for your request

• Photos (if damaged/defective)

Do not send items back — we do not process returns.

5) Refund eligibility — Only if not received

Refunds are issued only if your order is confirmed as not received, and only after you contact customer support.

We will review tracking and carrier information. If the order is confirmed as not received, we may (at our discretion):

• reship the order, or

• issue a refund to the original payment method

6) Damaged, defective, or wrong item

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We will review your request and may offer a replacement or another appropriate resolution.

7) Refund processing time

If a refund is approved, it will be returned to the original payment method.
Refund processing time: 5–10 business days (bank processing times may vary). (minvia)

8) Exchanges

We do not guarantee exchanges due to inventory availability. If an item is eligible for replacement (e.g., wrong/damaged item confirmed), we will advise the next steps.

9) Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has already been processed or shipped, it cannot be canceled.

10) Chargebacks

If you have an issue with your order, please contact us before filing a chargeback. We are committed to resolving problems quickly. (minvia)

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Contact us:

wave.compagny@gmail.com
Hours of operation
9am to 4pm EST

1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
+1 505 800 4556